Thank you for shopping at Jungle Junction! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase we offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
-
Your item must be unused and in the same condition that you received it.
-
The item must be in the original packaging and/or have the original tags still attached.
-
To complete your return/exchange, we require a receipt or proof of purchase and a RMA (Return Merchandise Authorization) number or EMA (Exchange Merchandise Authorization) number.
-
Only regular priced items may be refunded, sale items cannot be refunded.
-
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exempt Goods
The following are exempt from refunds and exchanges:
Process
We only replace items if they are defective or damaged. If you need to return an item, please email customer service explaining why the return is necessary at design@junglejunctioncreations.com to obtain an Exchange Merchandise Authorization (EMA) or a Return Merchandise Authorization (RMA) number. After receiving a EMA/RMA number, place the product securely in its original packaging and include your proof of purchase, then mail your return to the following address:
